West One Tenants area

Tenant Portal
Tenant Portal

Pay your bills online

Our tenant portal allows you to check your account with us and pay your rent bills online.

Click the large icon on the right to log on. Your logon details will have been provided with your welcome pack, or please contact us for assistance.

Read our Guide to using the Tenant Portal >>


Frequently asked questions

We have provided information to answer the most frequently asked questions about about our properties. If you have further queries, please contact us

Please see the following information pack for your accommodation:
Broomgrove Apartments
West One
Sellers Wheel
Generic West one Student Accommodation

Problems / maintenance

How do I report defects or advise you that the house needs a repair?
Please note we do not replace standard light bulbs or standard spotlight bulbs, you are responsible for changing these yourself. You should only contact us to report a light fitting if it is a sealed unit or if after having replaced the bulbs it is still not working (unnecessary call outs will incur a charge)

We also ask you to read the “Condensation Advice for Tenants” here.

You can report any problems by email or telephone or in writing, giving as much information as possible about the fault/repair. We try our best to deal quickly and effectively with any repairs, and will reply by advising you when someone will be coming to deal with the problem (this will be prioritised by the nature of the fault).

The office opening hours are Monday – Friday 10.00 a.m. to 5.30 p.m. Email: emma.nicholls@cityestates.com

Most defects are NOT emergencies and should always be reported within office hours, by email or out of hours leaving a message on 0114 2296823 which we will pick up on the next working day, however in the event of an emergency, such as a major leak or boiler breakdown in cold weather please call 0114 2296823 & listen to the emergency instructions. (lost keys, alarms going off etc are not classed as emergency!)

What if I lose my keys or lock myself out?
If you lose your keys, there will be a £25.00 charge per key for a replacement.
If you lock yourself out of the property and we have to be called out to the property, there is a £20.00 per hour charge during office hours.
NOTE: We do not operate an out of hours service for lost keys/lock out.